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Communication

Being a leader involves being a writer, understanding a variety of documents and communicating to your team. In this course, you'll learn about three areas that will help you effectively communicate.


PART I: WRITTEN COMMUNICATION

You don't have to write novels, but you do have to write reports, infraction reports, memos, emails, business letters, newsletters, standard operating procedures, and either take minutes or train someone else to do it. Although we read every day, we don't always give thought to what makes writing useful and what makes it useless – or, at least, less useful than it could be. This section will teach you what good writing is so that you can aim at writing useful documents.

After you finish this section, you will be able to:

  • Describe the writing skills required by a leader in the trucking industry.
  • Develop templates and collect workplace samples to meet documentation requirements of the job.
  • Explain why and how to standardize procedures at work.
  • Describe the special considerations when sending e-mails.
  • Outline the elements of an employee record.
  • Describe the purpose and content required in an infraction/incident report.
  • Decide what to include in formal/informal meeting minutes.


PART II: DOCUMENT USE

Documents, forms, paperwork! Sometimes paperwork seems like a waste of time: something for people who don't care about the real work: actually getting stuff from A to B. But the reality is, paperwork is necessary to be legal, so that we know who supposed to pay and when, and so we know what to do if disasters happen. In this section you'll learn how forms are used throughout a typical transportation company, from when a customer calls with the offer of a load, through the process of deciding if your company can do the order, until the order arrives at it's intended destination. By the time you're done, you should be clearer on why you have the paperwork that you do and how to complete it.

After you finish this section, you will be able to:

  • Explain the purpose of documents used in the trucking industry
  • Follow the document process in making a delivery
  • Read contracts


PART III: VERBAL COMMUNICATION

Communication at work is vital. And despite emails, forms and documents, most communication at work is verbal. In this lesson, you'll learn about social styles that influence communication, overcoming barriers to communication, how to get results in your conversations how to exercise good listening skills and to give feedback.

After you finish this section, you will be able to:

  • Recognize and respond to differences in communication styles on a team
  • Recognize the importance of documentation
  • Describe three types of behaviour (assertive, aggressive, passive) and the impact these behaviours have on a team
  • Assess and resolve communication barriers that are common to industry leaders
  • Describe how to overcome nonverbal communication barriers
  • Explain the range of listening behaviours, some common traps and demonstrate how to improve listening skills